Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Advantage Casino in relation to your use of the website, account facilities, games, payment functions and other services made available through the platform. They apply whether you access the website by computer, mobile phone, tablet or another supported device. Other notices, rules and instructions published on the website may form part of these terms and should also be read before you use a relevant service.

You must use the website only for lawful purposes and in accordance with these terms. If you do not agree with any part of them, you should not create an account, deposit funds or use the services. We may publish separate rules for individual games, tournaments, promotions or other offers. If a specific rule conflicts with these general terms, the specific rule will apply to the relevant activity to the extent of the inconsistency.

You are responsible for checking the current version of these terms before using the website. We may update, replace or amend the terms when reasonably required, including to reflect changes to services, technology, law or regulatory requirements. Updated terms will apply from the date they are made available, unless a different effective date is stated. Continued use of the website after an update indicates acceptance of the revised terms.

Eligibility and lawful use

You must meet all age, identity, location and other eligibility requirements that apply to the services you use. You must not access or use the website if online gambling is unlawful where you are located, or if you are prohibited from participating by applicable law, a court order, a self-exclusion arrangement or another restriction. You are responsible for confirming that your use of the website is permitted in your location.

The services are intended for personal entertainment and not for use on behalf of another person, business or organisation. You must not use the website to conduct unlawful activity, conceal the source of funds, circumvent restrictions or interfere with the operation or security of the platform.

2. Accounts, identity and security

Some services may require you to create a personal account. You must provide information that is accurate, complete and current, and update it when circumstances change. We may ask you to verify your identity, age, residential details, payment method, source of funds or other information before permitting access to certain services or transactions. Verification requirements may also apply after an account has been opened.

You may have only one personal account unless we expressly agree otherwise. An account must be registered in your own name, and you must not allow another person to use it. You must keep your login details confidential and take reasonable steps to protect your device and account. You are responsible for activity carried out through your account unless you have promptly notified us of unauthorised access and taken reasonable steps to secure it.

You must not create an account using false details, impersonate another person, assist another person to bypass eligibility checks or use a payment method that does not belong to you. We may suspend access, restrict transactions or close an account where information cannot be verified, appears inaccurate, or indicates a breach of these terms or applicable requirements.

Account suspension and closure

We may suspend, limit or close an account where we reasonably consider it necessary for security, responsible gambling, legal, regulatory, fraud prevention or operational reasons. This may include situations involving suspected collusion, manipulation, chargebacks, money laundering, multiple accounts, unauthorised access or other misuse of the services. We may request information or documents before completing a review.

You may ask to close your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification, responsible gambling or compliance reviews. Where an account is closed or suspended, you must not attempt to open or use another account to avoid that decision.

3. Deposits, wagers and payments

Deposits must be made using an approved payment method held in your own name. You should check the payment information shown at the time of the transaction, including any applicable fees, processing conditions or minimum and maximum amounts. A deposit is not a wager and does not guarantee a win, a return or access to a particular promotion.

You must not deposit funds for unlawful purposes or use the account as a bank account, payment intermediary or means of transferring money to another person. We may delay, reject or reverse a transaction where required for verification, security, fraud prevention, payment processing or legal compliance. We may also ask you to confirm ownership of a payment method before accepting deposits or processing withdrawals.

Wagers are accepted only when they are successfully recorded by the platform. A transaction that is interrupted, rejected or not recorded is not accepted, even if an amount has temporarily been reserved by a payment provider. Technical records maintained by the platform will generally be used to determine whether a wager was accepted and the details of that wager.

Once accepted, a wager will normally stand unless it is affected by an obvious error, a technical issue, fraud, a breach of these terms, a game rule or an applicable legal requirement. We may correct or void an affected transaction where this is reasonably necessary. Game outcomes are determined by the relevant game system and applicable rules. We do not guarantee that every game, feature or service will always be available.

Withdrawals and balances

Withdrawal requests may be subject to identity checks, account review, payment-method checks and other reasonable controls. We may return funds through an approved method and may require additional information where the original payment method cannot be used. Processing times can vary according to the payment provider, the information supplied and any checks that are required.

You must review your balance and transaction history and tell us promptly if you identify an error or an unauthorised transaction. If funds are credited to your account by mistake, you must not use them and must notify us. We may correct the balance and recover any resulting loss. You remain responsible for taxes, duties or other financial obligations that may apply to you.

4. Promotions, responsible gambling and privacy

Promotions and bonuses

Promotions, bonuses and rewards may be offered subject to separate promotional terms. Those terms will explain eligibility, the promotion period, any qualifying activity, wagering or use requirements, withdrawal conditions and circumstances in which an offer may be withdrawn or cancelled. You should read the relevant promotional terms before opting in or using a promotional benefit.

Unless expressly stated otherwise, a promotion is intended for one person and one account. We may refuse or limit a promotional benefit where there is suspected abuse, multiple-account activity, collusion, automated play, manipulation or a breach of the promotional terms. We may correct an obvious error in a promotion and may remove a benefit that was granted incorrectly.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set a budget before you begin and take regular breaks. Do not gamble when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.

Tools and support options may be available to help you manage your gambling. These may include deposit or spending controls, time reminders, cooling-off periods, activity information and account closure or self-exclusion options. If gambling is affecting your wellbeing, finances, relationships or daily life, stop using the services and seek support from an appropriate Australian support service or qualified professional.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy. We may collect and use information needed to provide services, process transactions, verify identity and age, maintain security, meet legal obligations, prevent fraud and improve the platform. You should read the Privacy Policy to understand how information is collected, used, stored and disclosed.

By using the services, you agree that we may send service-related communications, including account notices, security messages, transaction updates and changes to these terms. Marketing communications, where used, may be managed through the available unsubscribe or preference options, subject to important service and compliance messages.

5. Website use, liability and complaints

Website content and intellectual property

The website, including its design, text, graphics, software, branding and other content, is protected by intellectual property rights. You may use the website only for personal, lawful purposes in accordance with these terms. You must not copy, reproduce, modify, publish, distribute, reverse engineer, scrape, frame or commercially exploit any part of the website without appropriate permission.

We aim to provide accurate and reliable information, but website content may contain errors, omissions or temporary inaccuracies. Information about games, promotions, balances and transactions should be checked before you act on it. We may change, suspend or withdraw any part of the website without guaranteeing uninterrupted availability.

Technical issues and liability

You are responsible for obtaining suitable equipment, internet access and software, and for protecting your device from malware or unauthorised use. We are not responsible for interruptions caused by your equipment, your network, a payment provider, telecommunications services, maintenance, events outside reasonable control or other technical circumstances.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded under applicable Australian consumer law. Subject to those mandatory rights, use of the services is at your own risk. To the extent permitted by law, we are not responsible for indirect loss, loss of opportunity, loss of data or losses arising from your failure to follow these terms, protect your account or use the services responsibly.

Complaints and applicable law

If you have a question, dispute or complaint, review your account information and provide a clear description of the issue through the support channel made available on the website. Include relevant transaction details where possible, but do not send unnecessary sensitive information. We may need to verify your identity before discussing account or payment information.

We will consider complaints fairly and may ask for further information before providing an outcome. These terms are subject to the applicable laws and mandatory consumer protections in the relevant Australian jurisdiction. Any dispute should first be raised through the available support process, without limiting any rights or external options that cannot lawfully be excluded.