Responsible Gaming

Keep gambling enjoyable

Online gambling involves risk, and losses can occur. There is no guaranteed way to win, and past results do not predict future results. Games are designed for entertainment, not as a reliable source of income. You should only gamble with money you can afford to lose after essential living costs, financial commitments and other priorities have been covered.

Before you start, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment. When your limit is reached, stop playing, even if you are winning or trying to recover a loss. A win does not mean you should increase your stake, and a loss does not mean a future game is more likely to produce a win.

Practical habits for safer play

• Set a spending limit before each session and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from household bills, rent, loan repayments and savings.
• Do not gamble with borrowed money, credit intended for other purposes or money needed by other people.
• Avoid gambling when you are upset, stressed, tired, intoxicated or trying to distract yourself from a personal problem.
• Do not chase losses by increasing your stakes or playing for longer.
• Keep a record of your deposits, withdrawals, wins and losses so you have a realistic view of your activity.
• Balance gambling with work, study, family, friends, exercise and other interests.

Remember that gambling outcomes are based on chance or the rules of the relevant game. Strategies, systems, lucky objects and betting patterns cannot remove the risk of losing. A result that has not occurred for some time is not necessarily due, and a previous result does not make a particular outcome more or less likely.

Avoid making decisions about gambling when you are affected by alcohol or other substances. It can be harder to judge risk, follow a budget or recognise when it is time to stop. If gambling is no longer enjoyable, take a break and consider whether it remains suitable for you.

Use account controls and take breaks

Account controls can help you manage your gambling before it becomes difficult to stop. The features available may vary by account, product or applicable requirements, but may include deposit controls, spending or loss limits, session reminders, reality checks, temporary breaks and account closure or self-exclusion options. Consider using these tools as part of your normal gambling routine rather than waiting until you are concerned about your behaviour.

Set limits in advance

A limit works best when it is chosen before you begin playing. Make it realistic, affordable and firm. If a limit has been set, do not attempt to work around it by opening another account, using another payment method or asking someone else to gamble on your behalf. If you find yourself wanting to raise a limit repeatedly, this may be a sign that gambling is becoming harder to control.

Take a break or self-exclude

A temporary break can provide space to review your habits and focus on other activities. If you want to stop gambling, an account closure or self-exclusion request may be more appropriate. Self-exclusion is a serious step intended to help prevent access for a chosen period or in accordance with the relevant process. During a break or self-exclusion period, do not try to create or use another account to continue gambling.

If you have difficulty using a control, want to discuss your options or need help closing an account, use the support or account-management pathway available on the website. You can also seek independent assistance from a recognised gambling support service in Australia. Support is available whether your concern is occasional, ongoing or affecting someone close to you.

Protect your account

• Keep your login details private and use a secure password.
• Do not allow another person to use your account or gamble through it.
• Check your account activity and payment history regularly.
• Contact the relevant support team promptly if you notice activity you do not recognise.
• Keep your devices and software updated and use appropriate security settings.
• Do not use gambling services on behalf of a person who is under 18 or subject to a gambling restriction.
• Keep payment cards, banking details and authentication information secure.
• Log out of your account when using a shared or public device.

Recognise when gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. Gambling may be becoming harmful when it takes more time, attention or money than you intended, or when it starts to affect your relationships, health, work, study or responsibilities. You do not need to wait for a crisis before seeking help.

Possible warning signs

• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Gambling for longer than planned or returning soon after stopping.
• Increasing the amount spent to achieve the same excitement.
• Trying to win back money that has already been lost.
• Hiding or minimising gambling activity, losses or time spent playing.
• Borrowing money, selling possessions or missing payments because of gambling.
• Feeling restless, irritable or anxious when trying to cut back.
• Using gambling to cope with stress, sadness, loneliness, anger or other difficult feelings.

Other signs to consider

• Arguing with family, friends or colleagues about gambling.
• Missing work, study, appointments or important responsibilities.
• Feeling regret, shame or loss of control after gambling.
• Neglecting sleep, exercise, personal care or other important activities.
• Returning to gambling after deciding to stop.
• Believing that one large win will solve financial problems.

If any of these signs feel familiar, stop and review your gambling rather than trying to solve the problem by playing more. Consider setting a break or self-exclusion, blocking access to gambling where possible and telling someone you trust. An independent counselling or gambling support service can help you understand what is happening and develop practical next steps.

You can also support a friend, partner or family member by listening without judgement, encouraging professional help and avoiding covering up gambling-related problems or providing money to continue gambling. Set clear boundaries around shared finances and your own wellbeing. If someone is in immediate danger or there is a serious mental health emergency, contact the appropriate emergency service in your area.

Review your gambling honestly

It can help to review how much time and money you spend, how often you think about gambling and how you feel before and after a session. Look at your actual account history rather than relying on memory. Ask yourself whether gambling is affecting your budget, mood, relationships or responsibilities. Honest answers can help you decide whether to reduce your play, take a break or seek support.

Our safer gambling commitments

Advantage Casino is intended for adults who meet the applicable legal age and eligibility requirements. Minors must not create an account, access gambling services or use another person's account. Adults should take reasonable steps to prevent children and other unauthorised people from accessing their devices, payment methods and account details.

We aim to provide clear information about gambling risks and available account controls. Where appropriate, account activity may be reviewed in line with applicable requirements and our published terms. We may ask for information to verify identity, age, account ownership or other details. These checks help support account security and the responsible operation of gambling services.

Responsible gambling is a shared responsibility. We provide information and tools, but you remain responsible for deciding whether gambling is suitable for you and for using the controls available to you. No control can replace an informed decision, a realistic budget and the willingness to stop when gambling is no longer enjoyable.

If you need help now

If gambling is causing financial, emotional or relationship difficulties, seek help as soon as possible. You can speak with a qualified gambling counsellor, a health professional or a trusted person in your life. Australian players can look for a recognised gambling support service in their state or territory, including services that provide confidential information, counselling and support for family members. You can also review the responsible gambling information provided by relevant Australian public health and support organisations.

If you believe you may harm yourself or another person, or you are facing an immediate emergency, stop gambling and contact the appropriate emergency or crisis service in your area. Your safety comes first.

For questions about your account, available controls or a request to take a break, use the contact or support options shown on this website. Do not wait until losses increase or a personal situation becomes more serious. Taking action early is a practical and responsible step.

The information on this page is general information and is not a substitute for financial, medical or professional advice. If you are experiencing financial difficulty, consider speaking with an appropriately qualified financial counsellor. If gambling is affecting your mental health, seek assistance from a qualified health professional.