Privacy Policy | Advantage Casino

About this Privacy Policy

Advantage Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and other services connected with your use of the casino. It should be read together with any other notices shown to you when you register, make a payment, complete an identity check or use a particular feature.

Personal information means information that identifies you, or that can reasonably be linked to you. The information we handle depends on how you use the website and the services available to you. You may be able to browse some parts of the website without giving us information that directly identifies you. However, an account, transaction or verification request will usually require additional details.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, we will seek it in an appropriate way. You may withdraw consent for marketing at any time, although withdrawing consent does not necessarily affect processing that is needed to provide services, protect the platform, meet legal obligations or deal with a transaction.

Information we collect and why we use it

The types of information handled by a casino website can vary. We collect information that is reasonably needed to operate an account, provide services, support players, manage risk and meet applicable requirements. This may include the following categories.

Account details, such as your name, date of birth, username, password, contact details and account preferences. These details help us create and manage your account, communicate with you and provide requested services.
Identity and verification information, such as documents or information used to confirm your identity, age, location or source of funds where appropriate. This information supports verification, responsible account management and anti-fraud or anti-money-laundering checks.
Payment and transaction records, such as deposits, withdrawals, payment method details, account activity, bets, gaming activity and related records. These records help us process transactions, investigate disputes, prevent misuse and maintain accurate account information.
Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, time zone, approximate location and information about how you use the website. This helps us keep the website secure, understand performance and identify unusual activity.
Cookie and similar technology data, such as preferences, session information and interactions with website features. This helps the website function, remember choices and provide information about website use.
Communications and support information, including messages, enquiries, feedback, complaints and information you provide when speaking with the support team. We use this information to respond to you, investigate issues and improve service quality.

We may use personal information to open, maintain and secure your account; provide casino and account features; process deposits and withdrawals; verify information; prevent fraud, cheating, money laundering and other misuse; manage player safety and responsible gaming processes; answer questions; resolve complaints; maintain records; improve the website; test and monitor systems; and comply with legal or other obligations that apply to the service.

We may also use information to send service messages, such as account notices, security alerts, transaction updates and important changes to the website or terms. Where permitted and where you have made the relevant choice, we may send marketing communications about services or promotions. You can opt out of marketing messages without necessarily closing your account.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small text files or similar technologies placed on your device when you visit a website. They can help remember your session, keep account functions working, store preferences, measure website performance and understand which features are useful. Some cookies may be necessary for security or essential website functions, while others may support analytics, personalisation or marketing.

You can manage or delete cookies through your browser settings. Your browser may allow you to block all cookies, accept cookies only from certain websites or receive a notice before a cookie is stored. If you disable cookies, some website features may not work correctly, and account or session functions may be affected. Cookie settings do not always remove information that has already been collected.

When information may be shared

We may share relevant information with service providers that help operate the website and provide services. These may include payment and transaction providers, identity and verification services, technology and hosting providers, security and fraud-prevention services, communications providers, customer support tools, professional advisers and other suppliers working on our behalf. These parties should receive only information that is reasonably needed for their role and should handle it in accordance with suitable confidentiality and security obligations.

Information may also be shared where necessary to protect players, the website or other people; investigate suspected fraud or misuse; enforce terms and policies; respond to a valid legal request; or meet a legal, regulatory or law-enforcement requirement. If the business or its assets are reorganised, transferred or combined with another business, relevant information may be transferred as part of that process, subject to appropriate privacy protections.

Security of information

Reasonable technical, administrative and operational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure connections and staff or supplier policies. No website, electronic transmission or storage system is completely risk-free, so you should keep your password confidential, use a secure device and contact support if you believe your account may have been compromised.

Your privacy rights and data requests

Depending on your circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. You can ask us to explain how your information is used, request access to information connected with your account, ask for inaccurate or incomplete information to be corrected, request deletion of your information, or withdraw consent to marketing communications.

Access: ask for a copy of, or information about, the personal information we hold about you.
Correction: tell us if information is inaccurate, out of date or incomplete and ask us to update it.
Deletion: ask us to delete personal information where there is no continuing reason for us to keep or use it.
Marketing consent: withdraw your consent to marketing by contacting us or using the unsubscribe option in a marketing message.

To exercise these rights, make a privacy request by emailing support@advantagecasino.click. Please describe your request clearly and include enough information for us to understand which account or records it relates to. We may need to verify your identity before providing information or making changes. This is a security measure designed to prevent someone else from accessing or changing your personal information.

We will consider and respond to privacy requests within a reasonable period. Some requests may be limited or refused where this is permitted or required, including where responding could affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with legal and record-keeping obligations. If we cannot complete a request in full, we will generally explain the reason in our response.

Retention and account closure

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period depends on the type of information, why it was collected, whether it is needed to resolve a dispute, and whether it is required for security, accounting or other operational purposes.

Closing an account does not always result in the immediate deletion of every record. Some account, verification, payment, transaction, communication and security records must be kept for a period required by law, even after an account is closed. Other information may be securely deleted, anonymised or retained in a restricted form when it is no longer needed for an active purpose.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website with a revised date where appropriate. You should review this page periodically so that you understand how information is handled. If a change is significant, we may provide an additional notice through the website or an account communication.